Get Help

Thank you for your interest in RSES & Elsevier eLearning. We're sorry you've had trouble and will work quickly to fix your problem. This page contains contact information for sales, support, and frequently asked questions.

For sales questions:
For immediate help, contact Elsevier Online Support:
  • Phone: 800-401-9962
    Available: 24 hours, 7 days a week
  • Email: Technical Support
    Available: Monday through Friday, expect a response within 24 hours

We look forward to resolving your issue and getting you into your online course.



Frequently Asked Questions

What is a short course? What's a full course? What is the course library or annual subscription?
  • Short course:
    Covers a very specific topic in a short length of time. There are usually 6-20 short courses in one full course.
  • Full course:
    More comprehensive coverage of a subject. There are usually 6-20 short courses in one full course.
  • eLearning Library or Annual Subscription.
    For one low price, this gives you access to all courses for 12 months, including new courses that are launched during your subscription period.
How do I access my online course?

After you make your online purchase, you will see a screen that links you directly to the start of your course.

Will I get an invoice after my purchase?

Your invoice will be emailed to you instantly. If you don't receive it, please check that your junk mail filter hasn't identified it as spam.

Do I have to be an RSES member?

No, the courses are open to everyone who wants to take them, but there is a discount on all courses for RSES members.

What courses are included in the annual subscription (aka, the eLearning Library)?

You get access to everything, and that includes all of the new courses that are launched during your 12 month subscription.

How do the courses work exactly? What can I expect?

Courses are made up of 3 key parts:

  • A reading assignment, which you can print if you like.
  • A series of interactive exercises that reinforce key points you're learning.
  • An end-of-module exam that tests your understanding
How can I get help if I have a problem with a course?

You can call 800-401-9962 for immediate help 24 hours a day, 7 days a week. You can also email Technical Support for a helpful response within 24 hours (Monday-Friday).

How am I assessed or graded?

The end-of-module exam, which is online, is a multiple-choice test of 10-15 questions. You must achieve a mark of 70% to complete the module successfully. You can take the exam as many times as you like, no matter what score you get.

How do I claim CEUs?

With a short course (or module), when you complete the end-of-module exam successfully you will be taken to an electronic completion certificate. This can be printed and saved, and used to claim your CEH and maintain your license.

With a full course, you will need to successfully complete all of the end-of-module exams before this certificate is available.

How long do the courses take?

Short courses or modules are about an hour long. The full courses are between 25-40 hours long. The CEH allocation provides a rough guide to how long it will take to complete a course. If a specific course has 35 CEHs, that's a rough ballpark figure for how long it will take to get through the material.

Are RSES & Elsevier eLearning courses accepted for CEHs by all states?

They are recognized for CEHs by most states. It is important that you check with your specific State Board of Professional Engineers to review any additional requirements.

The New York State Education Department (NYSED) accepts these courses under the category of "Other Educational Activities." However, of the current 36 hours required to maintain a NY license, only 18 hours can be reported from "other educational activities" such as eLearning.